How May We Help You?
If you are one of our valued customers, this section is for you. Of course if you’re thinking of joining us as a new customer, you’re certainly welcome to browse. This section is a collection of resources geared to assist our customers in maintaining an efficient training operation and keeping their courses and software systems up to date with the latest advantages from Mastery.
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| Extended Support Plan |
Learn how you can get
unlimited telephone support, automatic product updates, and many other cost
saving benefits. |
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| ESP Enrollment | If you’re already
a customer, start receiving the benefits of the Extended Support Plan. |
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| Networking | Learn how to use the
flexibility of Mastery courses to configure your network installation to
get the most benefits from your network. |
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| Program
Updates |
Get information and free
updates to our Runtime Systems and Mastery administrative software
programs. |
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| Course
Updates Release 6 CDs |
Get free updates to your
Mastery Release 6 CD-ROMs for use in Windows. |
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| Course
Updates Release 5 CDs |
Get free updates to your
Mastery Release 5 CD-ROMs for use in Windows. |
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| Graphics
for Course Shells |
Download free replacement
graphic screens for your MODIFY™ Course Shells. |
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| PowerPoint
In Course Shells |
Learn how to turn your
PowerPoint training presentations into Mastery Advantage™
courses. |
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| Authorware
In Course Shells
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Learn how to turn your
Authorware lessons into Mastery Advantage™ courses. |
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| Word
Documents |
Learn how to insert Microsoft
Word documents into Mastery Advantage™ courses. |
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| Hardware
Requirements |
View the hardware
requirements for course playback. |
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| REALMagic | Get free drivers to your
Sigma Designs REALMagic card. |
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| Windows Media Player |
Get Microsoft’s
free Windows Media Player directly from Microsoft’s website for software
playback of virtually every digital video format on Windows95/98/NT Pentium
machines. It’s the player we recommend if you use Internet Explorer. |
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| ActiveMovie | Get Microsoft’s
free ActiveMovie player for software playback of MPEG files on Windows95
Pentium machines. Unzip this file to a temporary
directory on your hard drive, then run amovie.exe to
install. |
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| PowerPoint Viewers | Download Microsoft's
PowerPoint presentation player to run PowerPoint presentations from your
Mastery courses. |
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| Talk
To The Support Staff |
Get assistance directly
from our support staff via e-mail. |
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| Frequently Asked Questions (FAQs) |
View listings of the support questions our customers ask most often. | |
| Year 2000 | Read about how the year
2000 date change will not affect your Mastery systems and how your
Mastery systems won’t affect your other systems. |
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| Archiving
and Purging Old Learner Records |
Learn how to purge prior year’s records from your database and maintain archives of prior years. |
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