Understanding Automotive Technology and Repair Volume 1- An Interactive Training Series on CD-ROM and Networks

Understanding Automotive Technology and Repair Volume 1
Interactive Training Series

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Audience:
Anyone interested in pursuing a career or furthering their career as an Automotive Technician.

Average
Training Time:

2 to 3 hours per volume NOTE

Format/
Product Code:
CD-ROM (MPEG Video)/ DLMRATR

Produced by:
Delmar Thompson Learning

TOPICS
This volume presents interactive instruction covering the following topical areas:

Orientation to Working in the Auto Shop

Job opportunities
Auto Repair shops: Dealerships, Independent Shops, Franchise Shops, Store Associated Shops, Fleet Service and Maintenance Shops
Job Descriptions: Technicians, Service Writers, Service Managers, Parts Manager
Job Skills Needed
Customer expectations
Cost Estimates
Replacement Parts
Time and Earnings
Charges must be higher than Technician Earnings
Resources: Service Manuals, Technical Service Bulletins, Telephone Hotlines, Computer Based Resources
Tools and Equipment Overview
Measuring instruments
Hand Tools
Air Tools
Equipment
Test Equipment

Understanding Automotive Diagnostics

Step-by-step diagnostic approach
Step 1: Customer Interview
Step 2: Verify the Complaint
Step 3: Gather Information
Step 4: Visual Inspection
Step 5: Define the Problem
Step 6: Isolate the Problem
Step 7: Make the Repair
Step 8: Verify the Repair
Using the Step-by-step Diagnostic Approach
Example: Customer Interview
Example: Verify the Complaint
Example: Gather Information
Example: Visual Inspection
Example: Define the Problem
Example: Isolate the Problem
Example: Make the Repair
Example: Verify the Repair
Review of the Step-by-step Thought Process

PERFORMANCE OBJECTIVES
This course will measure mastery on each of the following performance objectives. Upon completion, workers will be able to...

Demonstrate a basic understanding of the industry

Describe the need for automotive technicians.
Differentiate between various types of automotive repair shops.
Identify the primary issues in the minds of auto repair customers.
Describe the roles of various shop personnel.
Identify the customer's right to be advised about repairs that are in addition to the original estimate.
Identify some key operating issues and concerns in a repair shop.

Use service manuals, bulletins, and service info

Identify the type of information found in original equipment manufacturer and aftermarket service manuals.
Identify the type of information found in service bulletins.
Identify the Internet and electronic sources as a source for service information.

Identify common tools and equipment used in shops

Identify micrometers and dial indicators as measuring tools.
Describe how a volt-amp tester is used.
Describe the function of a scan tool.

Use the basic step-by-step diagnostic procedure

Identify the benefits of using the step-by-step procedure.
Identify the steps in the basic step-by-step diagnostic procedure.
List the steps in the basic step-by-step diagnostic procedure.
Cite examples of sources to check for the Gathering Information step of the basic step-by-step diagnostic procedure.
Explain the benefit of asking the customer questions during the Customer Interview step of the basic step-by-step diagnostic procedure.
Cite practical applications of the basic step-by-step diagnostic procedure.