Overview
This course covers - presents - prepares the learner to ... 71 interactions actively involve the learner in the training. Lesson interactions provide the learner opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. All questions in this course are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language.
Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.
The Learner navigates through the course and its resources using the standard Mastery Control Bar. Course resources include a glossary of terms. A topical index provides a complete map to the instructional material. The learner can ask for all course information on any topic at any time during the lesson presentations.
| Identify the components of a communication system.
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| Identify at least two barriers to the communication process.
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| Develop techniques for effective listening.
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| Develop strategies to remove barriers and improve the communication process.
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| Identify employer and employee expectations in the workplace.
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| Recognize the imporatance of performance evaluation in the workplace.
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| Identify performance factors used in the evaluation process.
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| Discuss the effect of performance evaluations to improve workplace performance.
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| Identify communication networks in the workplace.
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| Recognize verbal and nonverbal behavior.
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| Discuss coworker communication techniques.
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| Organize and communicate information in the workplace.
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| Develop strategies to remove barriers and improve the communication process.
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| Define the role of the supervisor.
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| Recognize the communication needs of the employer and employee.
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| Develop strategies for oral, nonverbal and written communication.
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| Identify appropriate processes for communicating problems to the supervisor.
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| Identify positive and negative feedback.
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