Extend Your Mastery Advantage With Our Extended Support/Maintenance Plan

Extended Support Plan

There will be times
Your Mastery Advantage™ programs are state-of-the-art and are very reliable, easy to install, easy to use, and are warranted to be free from error. Mastery even provides free telephone support for the first 90 days of your installation and free unlimited support via this website 24 hours per day. However, there will be times when you need something extra from Mastery. Stuff happens!

Mastery’s Extended Support Plan gives you that extra measure of support that lets you rest assured that your programs will remain up-to-date, you can take advantage of new technologies as they become available, you always get the immediate assistance you need, and your CD-ROMs will remain in top condition, no matter how much abuse they may get.

Here’s the Plan
The Extended Support Plan features the following:

Unlimited telephone support beyond the first 90 days.
Program, Runtime, and Course updates and releases
Replacement of damaged CD-ROMs
Replacement of lost or damaged diskettes
“Technology Exchange” Trade-ins: Trade-in credit for old courses to upgrade to new technology
“Tired Title” Trade-ins: Trade-in credit for old courses to exchange for another title covering the same topic.

Extended Service Plan fees are billed monthly, quarterly, or annually.

Extended Service Plan Rates

Courses and Training Manager System $2 / month
per course

STARS:
Student Analysis and Reporting System
$3 / month

MODIFY™:
Course Customization System $4 / month

Trade-in credits for “Technology Exchanges” and “Tired Title” trade-ins are both calculated the same way. See the page titled “Your Technology Insurance Policy Against Obsolesence” for an example of how we calculate trade-in credits under the Extended Support Plan.