Fundamental Skills of Managing

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Audience:
For all current and prospective supervisors and managers in either an office or industrial setting.

Average
Training Time:

60 to 90 minutes NOTE

Format/
Product Code:
CD-ROM (MPEG Video)/ VLFSMMPG

Produced by:
Mastery Technologies, Inc.

Mastery interactive version based on
original video and print content produced by:
Vital Learning Corporation

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OVERVIEW
Based on four key concepts, this course explains the fundamental skills needed to successfully manage “team members”. Forty-six interactions keep learners involved in the training and assess whether they are truly understanding and able to apply the course's key concepts. The interactions also offer learners an opportunity to access Practice Ideas and Resource Materials, which can be printed for later review.

The four key concepts taught in this course are the primary skills that build rapport and teamwork. Team leaders will learn how to maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.

Effective supervision requires many specific skills: planning, giving instructions, and assessing performance, to name a few. But underlying all the specific skills you need are a set of fundamental skills. These enable you to get your team members to give you their best. And that’s important, because as a team leader, your results depend on your team member’s efforts.

The most fundamental skill is to maintain each team member’s sense of self-esteem. People do their best when they feel good about themselves and believe their work is appreciated.

Focusing on behavior is also basic. Focusing on behavior is the only way that you and a team member can discuss performance objectively and factually. Avoid getting into issues of attitude or personality.

A third skill is encouraging team member participation. People feel more involved and motivated when you ask for and listen to their ideas. And you get the benefit of their suggestions, which can only help you do your job better.

Finally, listening to team members, with concentration, interest, and understanding is another way to maintain their self-esteem and build their involvement-and that means greater team member motivation and commitment. Without the skill of listening, all the other skills you acquire in this program are likely to be ineffective.

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TOPICS
The course presents interactive instruction covering the following topical areas:

Self-Esteem

The Need for Self-Esteem
Maintaining Self-Esteem
Techniques to Build Self-Esteem

Focus On Behavior

How to Focus on Behavior
Behavior vs. Attitude
Describing Behavior

Build Participation

How to Encourage Participation
Example Number One
Example Number Two
Example Number Three

Listen to Motivate

Hearing vs. Listening
Key Listening Techniques

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PERFORMANCE OBJECTIVES
This course will measure mastery on each of the following performance objectives. Upon completion, workers will be able to...

Build team member self-esteem

Recall the universal need for self-esteem.
List ways to build self-esteem
Recognize the need for team leaders to focus on team members’ behavior
Define “focus on behavior”.
Describe the results of encouraging team member participation.
Choose ways to encourage team member participation
Explain the importance of team member self-esteem.
Identify how self-esteem can be destroyed or reduced.

Base team member performance on behavior

Define “behavior”.
Define “attitude”.
Define “personal characteristic”.
Distinguish a behaviorally-based statement from statements with no measurable components.
Differentiate statements that focus on personal characteristics from statements that focus on behavior.
Explain the term, “focusing on behavior”.

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Consistently encourage team member participation

Select ways to encourage team member participation.
Recognize the benefits of encouraging team member participation.
Identify actions that do not encourage team member participation.
Explain that encouraging team member participation leads to better ideas and motivation.
Identify a positive behavior of a good team leader.

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